Absolutely terrible service

<p>I have an account with your Bellville branch which has been paid up. Last week Thursday (15 June 2017) I requested a clearance letter and it was indicated that I would be contacted soon. Up until today no one from Vericred has contacted me. This morning (23 June 2017) I phoned the branch and after having the call dropped twice (I have phone records) I was told that the woman handling my account was in a meeting. I asked if she had been ina meeting since last week Thursday as the turnaround time on your website says 24hours. </p> <p> </p> <p>This isn't the first time I have experienced such incompetence from this branch. I am tired of trying to deal with people who obviously have better things to do. If I am not contacted by the end of June 2017, I will be taking this matter further. </p>