Vereeniging tyres

Item: Vereeniging Tyres
Rating: 1
Author: marco N

Hello Peter My name is Marco Nel. I took my vehicle (Mazda Drifter) to Vereeniging Tyres for wheel alignment before my much deserved December family holiday. The worker at Vereeniging Tyres then informed me that they cannot do the wheel alignment I must do my ball joints and Tirod ends. On the 5th Dec 2016 (Monday) I then took my vehicle in to Vereeniging Tyres to be installed with new ball joint and Tirod ends and alignment. I went down to Durban for my well-deserved family holiday on the 9th Dec 2016. We stopped at the Van Reenen to have lunch and purchase some bites for the road that awaited us. My family and myself got back on the highway on our way to relaxation, or so we thought. As I got back on the highway my vehicle started moving aggressively to the left and right. I pulled over to have a look, and as I opened my door the wind caught my door and forced it open. Broke the bracket on the inside and the door caught the fender. I then got out of my vehicle to see what was causing the unsafe movement. I looked under the car just to find that one of the ball joints that Vereeniging Tyres installed has come out, and to my surprise there was no nut or circlip. I then got help from the local mechanic to assist me with a nut and circlip. Not feeling safe with the rest of the work done by Vereeniging Tyres we checked the other ball joints just to find that two more nuts where loose. Not the kind of work I was expecting form qualified personnel at Vereeniging Tyres. I then had to pay the mechanic that assisted me R800.00. Not a nice start to a family holiday. I got back from holiday on the 16th Dec 2016 (Friday). I then went to Vereeniging Tyres on the Monday to tell them about my incident. The Manager then apologized and gave me my R800.00 back that I had to pay. I then told him about my door that got damaged and he said they will put in a claim to repair my door. After no feedback for some time I then phoned Gerhard (the manager) at Vereeniging Tyres to enquire on the progress of the claim for my vehicle door on the 9th Jan 2017. That is when I was left in disbelieve again by Vereeniging Tyres when Gerhard accused me of damaging my door at Makro. I told him it is absolutely absurd for stories to be made up like that. He then proceeded to inform me that he will come back to me regarding the claim for the door. Well, Gerhard did not get back to me so again I phoned him on the 11th Jan 2017 for feedback. His answer was simply that the boss will phone me regarding this mater. And it’s no surprise that up to date I have not received a phone call from the boss. This is unprofessional. They put our lives, (in my case my wife, my mother in law, my son and his friend and myself) in danger. I feel its just fair for Vereeniging Tyres to fix my vehicles door.

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