Unacceptable loud music for the past 5 months coming from tenants

They are the property management for a building in Pretoria, I have complained about the so called person that does trampoline's music - the music is so loud, she starts at 4:30 in the morning and end at 19:30, The only time it is quiet is on a Sunday, we have complained numerous times, this morning the director's pa Marie said its not their problem I must resolve it myself!!!!! She also asked what must she do about this? This is a company is supposed to be a professional company, they are useless. When I said that I will go to social media she told me please do!!!!!!