Misleading promotion and undisclosed terms

Misleading promotion by Verbata Brand Chats. The advert clearly stated participants would receive a “R100 shopping voucher for a short CHAT about these brands,” but nowhere in the advert, WhatsApp chat, or survey was it disclosed that vouchers were supposedly limited to the “first 100 respondents only.” This was only revealed after completing the survey.

Participants were also later told about a R5000 lucky draw, despite this never being mentioned upfront either. Introducing important terms and prizes afterwards raises serious transparency concerns, as consumers have no way to verify how winners are selected or whether the process is fair.

Very disappointing and misleading experience. Companies should disclose all material terms and conditions upfront in line with the Consumer Protection Act.