PM
Prophecy M
1 reviews | Active since Oct 2021
04 Jul 2022, 09:44
Withdrawal Not Working: Poor Service
I made withdrawal 5 days ago(29 June 2022) and still today(04 July 2022) no money in my bank.
I hate the fact that when you send an email to Veracity they don't answer or respond to them and when calling as well you wait over 30 minutes without any hello until you run out of airtime.
You guys should do better your service is not good at all. I am still waiting for my withdrawal.
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Replies (1)
Veracity markets's replyOfficial
04 Jul 2022, 11:03On 28 June 2022, we received a directive from the Financial Sector Conduct Authority (FSCA), detailing specific and immediate actions that we are required to take.
As always, we remain fully committed to compliance with regulatory instruments issued by the FSCA. While we are in the process of engaging with the FSCA regarding the content of the directive, we are required to take the following steps in the interim:
1. To immediately cease conducting any new business.
2. All current trading positions will be placed on 'close only' mode effective immediately. This means that no new positions may be opened.
3. At market close today, 1 July 2022, all open positions will automatically be closed by the system.
4. We will immediately cease paying out any client redemptions or withdrawals, fees, charges, commissions, bonuses, or profits, including any funds of whatever nature held on behalf of any other person until the FSCA instructs us otherwise. We are actively engaging with the FSCA on this point, among others, and expect clarity on this by early next week – in the meantime - client funds remain safely segregated in the mandated client account(s).
Our registration with the FSCA remains in force.
We are aware of the unfortunate impact of the directive and would like to reaffirm our objective to balance our regulatory commitments with the best interests of our clients. While we are not able to provide much more insight than what is contained above, our support staff remain on standby during our usual times to address any queries you may have.
We are co-operating with and working closely with the FSCA and will update you regarding the matters dealt with in this communication as soon as we are able to.
Thank you so much for choosing us as your trading platform. #GrowingWithVeracity
If you need further assistance, or if you have any questions, comments, or feedback, please do not hesitate to contact our dedicated Customer Support Team via phone at +27 (0) 87 ***, live chat, or email at *** - we are happy to be of service.
Best Regards,
The Veracity Markets Team
As always, we remain fully committed to compliance with regulatory instruments issued by the FSCA. While we are in the process of engaging with the FSCA regarding the content of the directive, we are required to take the following steps in the interim:
1. To immediately cease conducting any new business.
2. All current trading positions will be placed on 'close only' mode effective immediately. This means that no new positions may be opened.
3. At market close today, 1 July 2022, all open positions will automatically be closed by the system.
4. We will immediately cease paying out any client redemptions or withdrawals, fees, charges, commissions, bonuses, or profits, including any funds of whatever nature held on behalf of any other person until the FSCA instructs us otherwise. We are actively engaging with the FSCA on this point, among others, and expect clarity on this by early next week – in the meantime - client funds remain safely segregated in the mandated client account(s).
Our registration with the FSCA remains in force.
We are aware of the unfortunate impact of the directive and would like to reaffirm our objective to balance our regulatory commitments with the best interests of our clients. While we are not able to provide much more insight than what is contained above, our support staff remain on standby during our usual times to address any queries you may have.
We are co-operating with and working closely with the FSCA and will update you regarding the matters dealt with in this communication as soon as we are able to.
Thank you so much for choosing us as your trading platform. #GrowingWithVeracity
If you need further assistance, or if you have any questions, comments, or feedback, please do not hesitate to contact our dedicated Customer Support Team via phone at +27 (0) 87 ***, live chat, or email at *** - we are happy to be of service.
Best Regards,
The Veracity Markets Team
Veracity markets's reply04 Jul 2022, 11:03
Official
On 28 June 2022, we received a directive from the Financial Sector Conduct Authority (FSCA), detailing specific and immediate actions that we are required to take.
As always, we remain fully committed to compliance with regulatory instruments issued by the FSCA. While we are in the process of engaging with the FSCA regarding the content of the directive, we are required to take the following steps in the interim:
1. To immediately cease conducting any new business.
2. All current trading positions will be placed on 'close only' mode effective immediately. This means that no new positions may be opened.
3. At market close today, 1 July 2022, all open positions will automatically be closed by the system.
4. We will immediately cease paying out any client redemptions or withdrawals, fees, charges, commissions, bonuses, or profits, including any funds of whatever nature held on behalf of any other person until the FSCA instructs us otherwise. We are actively engaging with the FSCA on this point, among others, and expect clarity on this by early next week – in the meantime - client funds remain safely segregated in the mandated client account(s).
Our registration with the FSCA remains in force.
We are aware of the unfortunate impact of the directive and would like to reaffirm our objective to balance our regulatory commitments with the best interests of our clients. While we are not able to provide much more insight than what is contained above, our support staff remain on standby during our usual times to address any queries you may have.
We are co-operating with and working closely with the FSCA and will update you regarding the matters dealt with in this communication as soon as we are able to.
Thank you so much for choosing us as your trading platform. #GrowingWithVeracity
If you need further assistance, or if you have any questions, comments, or feedback, please do not hesitate to contact our dedicated Customer Support Team via phone at +27 (0) 87 ***, live chat, or email at *** - we are happy to be of service.
Best Regards,
The Veracity Markets Team
As always, we remain fully committed to compliance with regulatory instruments issued by the FSCA. While we are in the process of engaging with the FSCA regarding the content of the directive, we are required to take the following steps in the interim:
1. To immediately cease conducting any new business.
2. All current trading positions will be placed on 'close only' mode effective immediately. This means that no new positions may be opened.
3. At market close today, 1 July 2022, all open positions will automatically be closed by the system.
4. We will immediately cease paying out any client redemptions or withdrawals, fees, charges, commissions, bonuses, or profits, including any funds of whatever nature held on behalf of any other person until the FSCA instructs us otherwise. We are actively engaging with the FSCA on this point, among others, and expect clarity on this by early next week – in the meantime - client funds remain safely segregated in the mandated client account(s).
Our registration with the FSCA remains in force.
We are aware of the unfortunate impact of the directive and would like to reaffirm our objective to balance our regulatory commitments with the best interests of our clients. While we are not able to provide much more insight than what is contained above, our support staff remain on standby during our usual times to address any queries you may have.
We are co-operating with and working closely with the FSCA and will update you regarding the matters dealt with in this communication as soon as we are able to.
Thank you so much for choosing us as your trading platform. #GrowingWithVeracity
If you need further assistance, or if you have any questions, comments, or feedback, please do not hesitate to contact our dedicated Customer Support Team via phone at +27 (0) 87 ***, live chat, or email at *** - we are happy to be of service.
Best Regards,
The Veracity Markets Team