Venum South Africa **** or Not?

I placed an order on the 16/7/2025. Up and till today I haven't received ANY confirmation from them that they have received my order or anything. I have sent three emails to follow-up and NO feedback has been given. There is no contact number to phone them and they are not responding to my emails. Is Venum South Africa a **** or do you actually get what you ordered and paid for?