Unhappy customer

Bought a extension box for my Super5. To save costs drove to Johannesburg to pick it up. Got it nicely packed and the salesperson was very helpful. Back at home unpacked it and found that the item was scratched and dented. Phone the salesperson and complained about it. The salesperson came back to me and said I must bring the item back. Got no problem with it, but for the extra cost. The person that did the packaging, should have checked to not pack a damaged item.