Venkam properties managing agents service levels

Venkam properties are the managing agents of the complex that I reside in. Since they have taken over managing the properties in this complex, there have been endless issues of poor communication and an arrogant and unacceptable manner in which they treat owners of the units in the complex. In my experience alone, I have first hand experience of a number of occasions whereby I have been rudely addressed, belittled and threatened to make payments for things not having sufficient notice of what amounts were needed to be paid and by when. My levies are paid in full and I do not expect to be treated in this manner by a managing agent company. Most recently I was billed 6 months later for an access for a geyser electrical fault which was attended to in February. Only now in June was I made aware of what the excess amount due to pay and was threatened to make payment within 7 days or the amount would be added on to my levy account. Venkam has furthermore not delivered on repairs promised to be made in the complex and have accrued special levy on top of special levy for basic fixing of security. They are the worst managing agents I have come across in all the years I have owned properties and I personally would not recommend that they be used going forward.