NW
Natasha W
1 reviews | Active since Apr 2014
15 Jun 2023, 17:21
NO ASSISTANCE!!
I'm really struggling with this Body Corporate. Last year I emailed an agent to assist with a payment arrangement for the arears however they are not assisting me so that they send 2 emails in the month and charge me R150 for an email. I have emailed them so many times and no one responds at all. They are not here to help, they are there to profit. Its been 6 months and no response or assistance but they never fail to charge extra fees or send reminders for arears,
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Venkam Properties's replyOfficial
15 Jun 2023, 18:27Dear Natasha,
We apologise for the inconvenience caused, the arrears collection process is standard and the approval of a payment arrangement is not in the hands of the managing agent, but with the trustees. We will however investigate your complaint regarding lack in communication and no assistance to your request and correspond further on email in this regard. Venkam Management
We apologise for the inconvenience caused, the arrears collection process is standard and the approval of a payment arrangement is not in the hands of the managing agent, but with the trustees. We will however investigate your complaint regarding lack in communication and no assistance to your request and correspond further on email in this regard. Venkam Management
Venkam Properties's reply15 Jun 2023, 18:27
Official
Dear Natasha,
We apologise for the inconvenience caused, the arrears collection process is standard and the approval of a payment arrangement is not in the hands of the managing agent, but with the trustees. We will however investigate your complaint regarding lack in communication and no assistance to your request and correspond further on email in this regard. Venkam Management
We apologise for the inconvenience caused, the arrears collection process is standard and the approval of a payment arrangement is not in the hands of the managing agent, but with the trustees. We will however investigate your complaint regarding lack in communication and no assistance to your request and correspond further on email in this regard. Venkam Management