Dissappointing service

Be careful with this company. Their services in my experience has always been very sub-par and at times just plain and simply bad. My personal experience has been one of poor communication, delay in taking action on requests and complaints, and letting the complex go into a state of disrepair. Things might have changed since I moved out in July, but the first 6 months when they were in charge was nothing to be impressed by. They seem to have an attitude issue. Any problem you bring to them they seem to rather want to fight you about it rather than trying to help you. But the final nail in the coffin for me was when I recently sold my unit in a complex they have been managing since January of this year. The unit sold on the Friday, they were notified on the following Monday and yet they claim they did not get enough notice. They never took meter readings upon notification of the unit being sold so when it was time to do final accounting and recon, I was charged for services (water and electricity) that was used by the new owners and not by me as I had vacated the unit more than a month before they took occupation. I made Venkam aware of this well in advance of the final recon on my account, but they just ignored me and went ahead, knowing that they were wrong, and billed me for the services anyway. Some of their responses to the problem where that I should have taken the meter readings myself, this when they knew that residents don’t have access to the electrical boxes, but Venkam were the ones in control of access to the boxes and meter readings. Another response is that I should contact the new owner and ask for my money back. So that is the type of attitude that I was greeted with when trying to solve an issue with them. In the end Venkam just refused to fix their accounting mistake and I ended up having to now report this to CSOS to see what they have to say about the matter and try and mediate the situation. So hopefully I will get more help at CSOS, but let’s see. Anyway just be warned when considering them to manage your property, always be ready to fight to get them to do what’s right.