EV
Elzette V
1 reviews | Active since May 2023
02 May 2023, 12:04
Flying away from Venga 'airways'
Why is there no minus 100? The owner and so called support members are absolutely great at selling their products, see they are trying to do solar power now. They cant even keep the fibre on, how are they going to keep the power on. Loved seeing that I indeed am not the only client complaining about their pathetic service or complete lack thereoff. Can most certainly agree with the previous complaints: Avoid this company like a plague.
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Vengatel's replyOfficial
04 May 2023, 16:35Dear Client,
We apologise for the inconvenience that was caused with your fibre being down. We initiated a planned migration on the fibre service which was scheduled (by the FNO) to take place on Tuesday 02 May 2023. Unfortunately the migration took place on Sunday 30 April 2023. We immediately took action and contacted the FNO for dial-up details for your router. We were informed that they would provide the details as soon as possible.
You informed Vengatel that the fibre was down on Sunday 30 April 2023 at 20:10.
We responded on 30 April 2023 at 20:15 and kept on communicating on the matter until the problem was resolved.
We at all times plan our network maintenance with little to no downtime. The down-time on your fibre was an isolated incident. We can confirm that your fibre has been restored and fully functional.
We apologise for the inconvenience that was caused with your fibre being down. We initiated a planned migration on the fibre service which was scheduled (by the FNO) to take place on Tuesday 02 May 2023. Unfortunately the migration took place on Sunday 30 April 2023. We immediately took action and contacted the FNO for dial-up details for your router. We were informed that they would provide the details as soon as possible.
You informed Vengatel that the fibre was down on Sunday 30 April 2023 at 20:10.
We responded on 30 April 2023 at 20:15 and kept on communicating on the matter until the problem was resolved.
We at all times plan our network maintenance with little to no downtime. The down-time on your fibre was an isolated incident. We can confirm that your fibre has been restored and fully functional.
Vengatel's reply04 May 2023, 16:35
Official
Dear Client,
We apologise for the inconvenience that was caused with your fibre being down. We initiated a planned migration on the fibre service which was scheduled (by the FNO) to take place on Tuesday 02 May 2023. Unfortunately the migration took place on Sunday 30 April 2023. We immediately took action and contacted the FNO for dial-up details for your router. We were informed that they would provide the details as soon as possible.
You informed Vengatel that the fibre was down on Sunday 30 April 2023 at 20:10.
We responded on 30 April 2023 at 20:15 and kept on communicating on the matter until the problem was resolved.
We at all times plan our network maintenance with little to no downtime. The down-time on your fibre was an isolated incident. We can confirm that your fibre has been restored and fully functional.
We apologise for the inconvenience that was caused with your fibre being down. We initiated a planned migration on the fibre service which was scheduled (by the FNO) to take place on Tuesday 02 May 2023. Unfortunately the migration took place on Sunday 30 April 2023. We immediately took action and contacted the FNO for dial-up details for your router. We were informed that they would provide the details as soon as possible.
You informed Vengatel that the fibre was down on Sunday 30 April 2023 at 20:10.
We responded on 30 April 2023 at 20:15 and kept on communicating on the matter until the problem was resolved.
We at all times plan our network maintenance with little to no downtime. The down-time on your fibre was an isolated incident. We can confirm that your fibre has been restored and fully functional.