1 reviews | Active since Aug 2022
Avoid this company
Avoid this company like the paluge, worst service provider I have even encountered. You won't even be able to send a whatsapp messege or email on there connection. Stick to Telkom, million times better than Vengatel. This place is a ****, they make big promises and claims that are not true. Their system simply does not work, Internet connection it the worst you will find, even their technician agree so since we are in a contract they basically give us the middle finger. They always have excuses why the Internet is not work but have slowly run out of excuses. If kyle and sales partner knock on your door RUN. Please be careful avoid this company, remember their name incase you are unlucky enough to come across them.
Our installation at your business completed on 28 November 2022.
Since installation completion to date (06 May 2023), we have received seven tickets with regards to down-time on your system. and we have responded to each ticket as quickly as possible. We acknowledge that shortly after the install there were some problems but all were resolved the same day and most within a few hours after reporting.
On 26 April 2023 (shortly after 08:00) we noticed a negative review on our systems. We dispatched a technician who arrived just after 09:00 on 26 April 2023.
Whilst the technician was en-route to you, we tested the connectivity and phones remotely and could not find a problem.
A number of tests were also conducted on-site and it was established that there was no problem on the network or any of our scope of supply.
We established that the problem was with the mobile phone and not our network. All other staff connected without a problem.
We pride ourselves on excellent customer service and have very fast turn-around on call-outs. You are a valued client and we will continue to monitor your systems and give the service we committed to.
Regards,
Vengatel
Our installation at your business completed on 28 November 2022.
Since installation completion to date (06 May 2023), we have received seven tickets with regards to down-time on your system. and we have responded to each ticket as quickly as possible. We acknowledge that shortly after the install there were some problems but all were resolved the same day and most within a few hours after reporting.
On 26 April 2023 (shortly after 08:00) we noticed a negative review on our systems. We dispatched a technician who arrived just after 09:00 on 26 April 2023.
Whilst the technician was en-route to you, we tested the connectivity and phones remotely and could not find a problem.
A number of tests were also conducted on-site and it was established that there was no problem on the network or any of our scope of supply.
We established that the problem was with the mobile phone and not our network. All other staff connected without a problem.
We pride ourselves on excellent customer service and have very fast turn-around on call-outs. You are a valued client and we will continue to monitor your systems and give the service we committed to.
Regards,
Vengatel