Happy after almost a week of frustration!

My Nayax app was showing my machine to be offline since last week Wednesday. I called in day after day trying to get help but this was futile! Until I spoke to John exactly a week later, you can imagine the frustration I was under! John was out of the office at the time but promised to call me back and so he did. He gave me feedback on what he had done and went as far as sending me screenshots! He even got to the root of the problem in less than 15 minutes. He was extremely knowledgeable,showed empathy and definitely left me feeling like I was valued as a client. Because of him my faith in the company has been restored.