Shocking service

We ordered some shoes on the 22nd of August 2021. Their promise in terms of their website is that they would ship the products to their client within 10-14 days of receipt of payment. Due to COVID and the looting that happened we understood that we might need to wait a bit long. Again a e-mail would have been appreciated. I tried to phone on numerous occasions majority of the calls was unanswered, the one lucky I did speak to the lady who answered the phone she told that there is back log and they are busy with their orders. I tried the owners cell number and it went straight to voice mail, I messaged him through whatsup with my request to urgently phone me regarding my order, Which was once again unanswered or acknowledged. We still have not received the shoes. I phone on the 12 of October 2021 and the lady confirmed that she will be able to phone back by yesterday, 14 October 2021, no phone call was received.

I am very disappointed as the comments on their Facebook page looked so good that we decided to take a chance and buy is decent long lasting shoes.

I contacted their office in Pretoria and sadly they could not assist me as they do not have access to the online order systems for their Nelspruit Office. After numerous unanswered phone calls to their land line, e-mails, messages through whatsup, Facebook messages, and now being very frustrated with their lack of service and no communication received, I cancelled my order and I was told that in terms of the website it will take 2 to 3 days to be reimbursed. I am not sure into which account will the money be deposited as I did not receive any correspondence requesting by banking details.