Very disappointing experience at Velmore Hotel & Spa

Dear Hotel Management

I wish to bring to your attention our disappointment with the current state of your hotel.

We had family staying in your rooms and they have requested that I relay their concerns to you urgently.

Firstly, there was no hot water available in the bathrooms. With the climate we are experiencing, the lack of hot water has made our stay very uncomfortable and rather inconvenient.

Secondly, the buffet breakfast was not up to standard and very disappointing. The breakfast menu lacked variety and the food lacked freshness.

Our family already made our next reservation at your hotel, during the 27th-29th September weekend.

We were really looking forward to it, but with all the challenges experienced currently, we are really doubting the experience we shall have.

Your hotel name commands the highest regard and we were always fond of your establishment and have had great experiences in the past, but honestly, I feel that the standards have not been maintained and you are taking the patrons for granted.

They also complained that there was a lack of clean towels and insufficient pillows provided in the room.

He is quite disappointed with all mentioned above and wanted me to share his forgettable experience with you.

I strongly suggest that you take the necessary action to correct the issues at hand and work towards improving your all-round standards and amenities.

As I mentioned prior, the family has already made a reservation at your hotel for the end of this month.

But with the current state of the hotel, I can't see them following through with the stay unless you miraculously improve.

We hope that you take heed of our concerns and suggestions, and we kindly await your urgent resolve.

I do hope that my email serves as a wake-up call to you, and that you work feverishly to restore the hotel amenities and standards, before you lose your loyal patrons for good.