Disgusting service

I had called in to the finance department in may to schedule a payment for 2 (July) months ahead as I wasn’t working at the time I called but would be in the 2 months to come , I asked the agent I spoke to send an email to confirm our conversation she said she couldn’t .

As then predicted I got debited on the wrong month , I sent an email through regarding the incorrect payment and got no response I called and spoke to woman called Lethabo Mokone instead of apologising for the mistake she was extremely rude when I asked about this mistake I asked if they could cancel the debit order I’d rather pay myself and asked her to send an email to confirm our discussion, she then gave me back lash and told me no she can’t send an email and started shouting on the phone , when I asked for her name I’d like to speak to the manager because of her behaviour over the phone she hung up on me , but magically was able to respond to my initial email with a threatening message saying that I am incorrect and she had gotten the instruction for that debit order and that they won’t cancel my request from when I had just called her and will request a summons

I responded back asking where she had gotten this information as she wasn’t apart of the conversation nor are they able to listen to calls She had no information regarding my previous call but still decided to go ahead and send a threatening email Lethabo Mokone Behaviour is poor and unprofessional and is not competent in doing her job as an agent . She gave the company a disgusting name that will forever leave a bad taste in my mouth due to her unprofessionalism