Nail shoe, minimal concern, delayed return processing

I purchased these shoes a month ago. They arrived with a nail sticking out of the sole into the shoe which I nearly impaled my foot on. I emailed to ask about returning them. They sent me the returns form with not much of an I’m sorry you nearly skewered your foot on a nail inside your shoe. I returned the shoe which they were supposed to “assess” for a refund. It has been with them over a week so I emailed again yesterday and was told it would be sorted by end of day. Still not a word. I think this is the first bad review I have ever given a company. But especially seeing as this was an actual health and safety issue and not just an “it doesn’t fit” I would have expected a bit more effort and concern to rectify the situation.

It should also be noted that despite their signage being the same this company is not connected to veldskoen South Africa or Veldskoen USA.

Since writing this review the return was processed. This is the only reason they have gotten 2 stars instead of 1.