EO
Elize O

1 reviews | Active since Aug 2019

06 Aug 2019, 14:59

Horrible Service - Actually non existing service.

If it was possible to give a - star it would be suitable. I ordered my shoes, 3 pairs the order was handled quickly and shoes were delivered. The one pair was faulty with a huge bubble on inside of shoe. To get hold of any one is a mission, the phone number never get answered they take very long to answer an email, and now tell me they don't have the color I ordered, and since i then asked for a refund. No one answer the email or telephone. Horrible service to say the least.

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Replies (1)
Veldskoen Shoes
Veldskoen Shoes's reply06 Aug 2019, 15:06
Official
Hi Elize,

I apologise about this. We are launching our new customer care number early next week to tackle all these issues. We clearly deserved the 1 star rating but would love to try make it right, please email ***s and we'll take it from there.