Vegmoflora have no standards

The service I have received from this "business" is absolutely ridiculous. We ordered flowers a month in advance for a wedding and paid the order in full. To our surprise my fiance's gran and mothers boyfriend (Charles) went to pick up the order (driving from Richards Bay to Durban) to finally get there and ask for the order and receive a "uuuhhhhh I'm not sure where your order is?"

What kind of business is this? You expect an elderly woman of 70+ to chase your employees asking for help and she did not receive help when and half an hour later Charles (the man that went with the gran) asks for the manager he receives an " apparently you're looking for me" answer.

After all of this we finally get substitutes for what we ordered and they are told to pay R3000 extra? I am going to Hellopeter this "company" tomorrow and let me tell you if this is not fixed I will take this further I will post on social media including radio. I will phone tomorrow and if we don't receive a refund of the extra amount that was paid I will take this further.

There were people *****ing flowers from each others trolley as they also didn't receive their orders and were desperate as they also have weddings the same weekend as it was a long weekend . Where is your professionalism?Where is your customer service?