Disgraceful service and empty promises from Vega

This is now the second time I’ve had to resort to posting on HelloPeter just to get Vega to respond. The only time I previously received any assistance was after my first public complaint, and sadly, I’m in the same position again - ignored and left with unresolved issues.

Despite numerous emails, meetings, and follow-ups, my student portal still reflects an incorrect amount, even though I was assured weeks ago that this would be corrected. I’ve received empty promises, conflicting information, and zero follow-through from the Vega team.

The level of service I’ve experienced is absolutely disgraceful. Communication is appalling - I’ve been bounced between people, ignored by those who were supposed to help, and left to chase answers on an issue that was not my fault to begin with.

To make matters worse, I continue to receive emails and phone calls demanding payment, while the error remains unresolved. The fact that a private institution can treat a paying student with such negligence, poor internal coordination, and lack of accountability is deeply disappointing.

Vega offers false promises, inadequate support, and disgusting communication. It’s clear that students are not a priority, and unless you escalate your issue publicly, you will be ignored.