Terrible Service. Delays and Excuses

VECTRON SA Dissatisfying, frustrating, and time consuming exprience. Purchased equipment via Jitesh Nanda in March/Apri l2015. Requested Jitesh to resell the equipment in April 2016. Nothing conclusve takes place. No word/feedback from Jitesh until December 2016. Matter handed over to Shainaaz in February 2017 (purchasers sister) to liase with Jitesh and get the equipment as it was advised that a refund was not possible. Back and forth with endless excuses and delays from Jitesh and his technical support Travis Kok. The equipment was finally set up and ready for release/dispatch/shipment in July 2017. To date we have not received the equipment with the excuse that same is lying in the Vectron offices Cape Town to be collected by me. After almost over a 2year saga of getting equipment paid value of R62K sent to me theres further delays with the issue of shipping/delivery. It has been an utter nightmare. Excuses upon excuses and delays and further delays and still no Equipment. (PAID IN FULL) There is no channel of recourse or assistance in terms of customer support via the Vectron offices in Cape Town. I have called them dozens of times. Left emails on the the Vectron site itself and there are no replies or responses or contact made available with the company. It is exhausting and frustrating. You would think that a global company of this kind would live up to the standards of world class business ethics and customer service but that obviously is a misconception, and misguided information to their customers.

PLEASE CAN SOMEONE ASSIST IN GETTING MY EQUIPMENT SHIPPED TO ME!!!