Worst service

I bought an iron through Cosmetology Sa. Needless to say I'm disappointed and shocked with your aftercare service. I have been told I cannot return my iron. No return on an item used one time. One use and it sizzled my hair no matter the temperature. The plates sit *****ed as well. It also broke my hair. Did not glide or shine my hair. It does straighten my hair but with much difficulty. I have a cloud 9 of 6 years and just wanted an upgrade to a new iron. I immediately lodged a complaint for a return. The absolute shock is the disappointing and disgraceful service. After one damaging use I cannot return it. What nonsense!!! I bought a new cloud 9 that that glides like magic on high heat through my hair. Let me also tell you my hair is done by Innovation hair Sa with premium products and Fanola aftercare. You people are making me jump through hoops and tell me I cant return my iron. I bought a ghd glide recently,one use and it wasnt what I wanted. Returned with ease. Same with places like clicks, takealot and bidorbuy, returns are done with no issues. You are terrible and of full of excuses. People need to know how substandard service is with Veaudry and Cosmetology. I would rather buy at item at ghd or cloud 9 knowing their service and products are exceptional and their service is beyond excellent.