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Tanya P
1 reviews | Active since Feb 2017
19 Oct 2017, 16:20
off topic
I am boiling. How rude is Wynand at VDS. my husband took my car for a quote we have been waiting three hours for them to send it through. I send an email to say that it is not acceptable and the fact the lady that process the quotes tells me as a client that sorry but she has so much to process I must wait. My response on mail to Wynand was that if she can not handle unforeseen circumstances then she is not the person for the job. now he is pulling the company that I work for in on my complaint. I am sorry Wynand but did my company bring my car to you or did I in my personal capacity. client service is definitely not VDS strong point is it
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VDS Autobody's replyOfficial
24 Oct 2017, 10:50Dear Tanya Du Plessis,
I refer to our discussion as well as your email of the 19th of October 2017 .
I wish to confirm the following :
1. We thank you for bringing your complaint to our attention.
2. We value feedback from customers and potential customers whether it is good or bad as it assists us in improving our systems and service.
3. With reference to our conversation I feel that you have somewhat misunderstood what I was saying . I confirm that i was attempting to ventilate the fact that all companies including the company that you work for has a lead time on the ordering of parts.
4. Further it is common knowledge that the West Rand was devastated by a terrible hail storm and that a number of vehicles were damaged . This has obviously lead to abnormal circumstances wich is putting pressure on all service providers in the industry including us.
5. I apologise for any inconvenience that my organisation may have caused you and your husband and hope that in future you will reconsider your views about us.
Yours Faithfully
VDS Autobody team
Best regards,
VDS Autobody's reply24 Oct 2017, 10:50
Official
Dear Tanya Du Plessis,
I refer to our discussion as well as your email of the 19th of October 2017 .
I wish to confirm the following :
1. We thank you for bringing your complaint to our attention.
2. We value feedback from customers and potential customers whether it is good or bad as it assists us in improving our systems and service.
3. With reference to our conversation I feel that you have somewhat misunderstood what I was saying . I confirm that i was attempting to ventilate the fact that all companies including the company that you work for has a lead time on the ordering of parts.
4. Further it is common knowledge that the West Rand was devastated by a terrible hail storm and that a number of vehicles were damaged . This has obviously lead to abnormal circumstances wich is putting pressure on all service providers in the industry including us.
5. I apologise for any inconvenience that my organisation may have caused you and your husband and hope that in future you will reconsider your views about us.
Yours Faithfully
VDS Autobody team
Best regards,
TP
Tanya P's updateReviewer Update
24 Oct 2017, 11:29thank you but what about the fact that I was threatened on my work number and told he will report ME your customer to the company that I work for because I used me work email to lodge a complain. What will be done about that ? Where is his email apologizing for that? Yes there was a lot of people effect with the hail damage and yes there is a lot of upset customers but is this the way you treat a upset customer.
TP
Tanya P's update24 Oct 2017, 11:29
Reviewer Update
thank you but what about the fact that I was threatened on my work number and told he will report ME your customer to the company that I work for because I used me work email to lodge a complain. What will be done about that ? Where is his email apologizing for that? Yes there was a lot of people effect with the hail damage and yes there is a lot of upset customers but is this the way you treat a upset customer.