Vault Markets Horrible Customer Service

I have made a deposit to Vault Markets on Monday 06 February at 07:25 and at the time they were experiencing problems with their deposits and advised me to send proof of payment. I did this and was asked to please be patient as they will manually allocate the funds. Since then I have been in contact on numerous occasions and all they can tell me, via email, is to please be patient they will get the issue sorted out.

I Have asked them what the SLA is for such issues and all they can say is please be patient and thank you for your patience. I have asked them to please provide their financial regulator details(Ombudsman) on Wednesday already and all they keep on saying is they will resolve the issue.

It is my right to make a formal complaint against this company and they do not want to give me the Ombudsman's details.

It is Friday 10 February and I sent them yet another email this morning and they are again asking for me to send them a statement which means that my issue was escalated and because I have not been checking up it just laid dormant. Ridiculous.

This is not how a reputable company should treat their clients and I am very unhappy with the service received from them this entire week.

Just a word of advice having worked in the international call centre customer service industry dealing with clients from U.S.A, and Europe.... When your client has an issue, at least provide a timescale and follow up internally when escalating complaints. Do not let the client get to the point where I am now as my issue has been dealt with like I am not important.

EVERY CLIENT IS IMPORTANT REGARDLESS OF THEIR NET WORTH!