Vault Markets Deposit not Reflecting

I registered on Vault Markets thinking it was back in 2021 with the intention to commence my trading journey with them as my broker, so on the 07th October 2023 I decided to finally make a deposit of R500.00, I used internal transfer with my credit card on the same day It was reflecting on my vault markets dashboard however I think on a Monday when I logged in it was no longer reflecting, which I contacted support to query and i understood that they needed my statement to verify, I did email the statement even via their whatsapp support line on the 14th of October 2023 when I received my credit card statement as they said they wanted it in the PDF format, from last week they have been no communication from their side and every time I reach out to them I am being told that the matter has been escalated to the finance department and they will get back to me, I am not happy with their service, I regret signing up with them it somehow feels like I have been ****med by Vault Market.