MM
Mzwandile M

1 reviews | Active since Jul 2023

13 Jul 2023, 04:54

Vault Market is *************

I have been trading with Vault Market since the has started and got my profit in time and all my withdrawal.. But yesterday they have proven to me that they are not a trustworthy ; they blew my account while Gold was going up my direction they triggered my buy stops but every buy stop on the account blue when I would close a trade that is in a profit my balance on the account just disappears there are a lot funny and questionable activities that happened on my Trading account yesterday that I had to lose my initial investment plus the profit I would have made . This was my last month trading with Y all guys you are a **** of a company you deprived me of my hard earned money I wish many can see this and see how evil this piece of **** company is I've sent more than 5 emails to find out what happened but nobody is telling me anything I don't know how y'all got y'all FSP license but I will not stop till shut doors like Jp markets how could you do this to your client to your own customer?

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Replies (9)
Vault markets
Vault markets's reply13 Jul 2023, 08:45
Official
 Good Morning Mzwandile,

 Thank you for notifying us with regard to your technical issue.

Kindly lodge an email to ***e for further assistance.

We do apologize for the inconvenience caused.

Kind regards 
MM
Mzwandile M's update13 Jul 2023, 10:03
Reviewer Update
I've sent different emails ; many emails and Do admit I am wrong for insulting the customer service but I am angry cause I've been cheated; cheated by a broker I trust.... This is my review and not a threat I am not going to rest until every forex trader see your your company to what it has done to me ; you guys ****** me of my hard earned profit of which I had analyzed with gold there were two open running trades and I opened buy stopped you guys triggered the buy stop the Market was going up I was monitoring the trades the whole time ; then money started disappearing in my account I starters closing trades but every trade that was in profit I tried to closed; closed on a loss it did not make sense after that I saw R6 balance after R280 that was the money giving back to me my initial deposit no ; the profits I've made no ... I'm sure I'm not the only client you have done this to . This is wrong and we have to take a stand I had no problem with you guys taking my money if I've made a loss how you deprive of my profit and money .... I have sent an email no response from yesterday no one has bothered to give me a response cause they know are wrong
Vault markets
Vault markets's reply13 Jul 2023, 10:28
Official
Good day Mzwandile,

We do apologize for the inconvenience caused.

Kindly contact us via email to have your query looked into and resolved.

Thank you.
MM
Mzwandile M's update13 Jul 2023, 11:17
Reviewer Update
What part of I've already sent the email you don't understand ; how many times must I send a email can't I be given a number to call so I can speak to an agent who will understand through a conversation what happened I've written emails you guys do your job and check for email with my query .... How many times I must send email I've already sent the email .... Customer service is allowing your customer to talk to customer care concerning an issue of suspiciously losing money in the account I need a person who works at vault market to talk to I've been sending emails why aren't you check the email ??? Must start over and type the email ?? Don't you guys care about your customers we should be atleast talking over the phone or face to face conversation I ****** lost my money you want me to write an email .
MM
Mzwandile M's update13 Jul 2023, 11:27
Reviewer Update
I've sent the email again I'm just waiting for you to prove how *********** your company is ; I've explained more than 4 or times you are going to back again and ask for a email .. ayi I'm so tired of you guys are you afraid of replying to my mail? Or you still cooking up a lie like insurance company do when you complain??? What made you qualify to get the FSP license how we're you approved if my money and profit and my orders can be manipulated like that
MM
Mzwandile M's update13 Jul 2023, 12:34
Reviewer Update
I have sent the email !!! Till now Vault Market has failed to explain what happened to my account no response nothing I want y'all guys to please be the witness of this but when are these financial institutions are going to stop playing you have millions but you want my money . Yes if the Gold had traded against me the price went down fine take the money ! But I bought 2 orders were already about 4 buy stops were set and my account blew .. But Gold skyrocketed like a mother****er you saw a piece of **** you don't think I don't deserve my hard earned money you guys are ****ing crazy if you think I'm going to let this go just like that ..... Even if it takes twenty years I'll keep this proof..... You have just put your FSP license to be questionable you are failing to tell me where went wrong which violation or rules of the broker I broke for you to do this to me ...... You guys hhhhhheeeeeeeee....
Vault markets
Vault markets's reply13 Jul 2023, 12:59
Official
Good day,

Kindly note that you can send an email to request a callback.

Please also be advised that your query cannot be resolved telephonically, as we will need supporting evidence to investigate what happened.

We have not received your email today.

Thank you.

MM
Mzwandile M's update19 Jul 2023, 02:14
Reviewer Update
To everyone who has been reading my reviews today is the 8 day Vault Market has failed to explain what happened to my money and trades that means they are not trusted and reliable .... If you trade with them and your money Dissapear you are on your own ... They act like they want to help me they will reply saying I must send them an email I've been sending emails back and forth I'm tired now ..... Guys we need to take a stand they cannot do us like this ... May all of us who have been foul played by this broker join hands and go to the right legal representatives that will help us they will have to answer and they will have to pay vault market must shut down. Just like JP Market
Vault markets
Vault markets's reply19 Jul 2023, 08:23
Official
Good Morning Mzwandile,

 Thank you for notifying us with regard to your query.

Kindly lodge an email to ***e for further assistance.

We do apologize for the inconvenience caused.

Kind regards