1 reviews | Active since Jun 2018
Support team is of no assistance
I always having issues with this broker ever since registration Their support team is of no help and constantly copying and pasting answers
Today at 15:08 I was in chat with Chante I was not able to place trades today as it stated “ account disabled please contact broker “ I then took my funds out to trade with another broker
When Chatting to the agent she had no idea what to do all she could say was “ there is no funds in account “ when clearly the system should show I made the deposit and took the funds out straight after so I’m able to catch my trade But no chante is more worried if there is funds in the account rather to see why the account was disabled. She handled the situation so unprofessional by sending WhatsApp voice notes in a rude tone and still not of assistance at all . All she said was to send the exact query and send it in a email . I asked what’s the turnaround time and she already closed the chat without advising
I would not have written this review if it was not for chantes way of speaking to people !
Thank you for bringing your concerns to our attention. We sincerely acknowledge and apologise for the frustration and inconvenience this process has caused you.
That’s definitely not what we aim for. We know how frustrating this must be, and we’d love the chance to make things right. If you could reach out to us at [***e /***], we’ll work with you to sort this out as quickly as possible. Thanks for giving us the chance to help!
Thank you for bringing your concerns to our attention. We sincerely acknowledge and apologise for the frustration and inconvenience this process has caused you.
That’s definitely not what we aim for. We know how frustrating this must be, and we’d love the chance to make things right. If you could reach out to us at [***e /***], we’ll work with you to sort this out as quickly as possible. Thanks for giving us the chance to help!