Significant Delays in Resolving a Missing Deposit

I am extremely disappointed with the service I have received from Vault regarding my recent deposit.

I have generally had positive experiences with Vault and have not encountered issues of this nature before, which is why this situation is particularly concerning. I made a deposit via the website, but the funds have still not reflected in my account. I reported the issue on 17 July, and as of 23 July, it remains unresolved.

The only update I have received is that the matter has been escalated to the Finance Department, with no indication of a turnaround time for resolution. By tomorrow, it will have been a full business week since I first reported the issue, yet I have received no proactive communication, progress updates, or reassurance that the matter is actively being investigated. I have had to follow up myself for any information, which has only added to my frustration and concern.

Given the size of the deposit, this situation has caused significant anxiety, as I am genuinely concerned that my funds may have been lost. While I understand that investigations can take time, regular communication and transparency are essential, particularly when customers' money is involved.

This experience has unfortunately shaken my confidence in Vault. Although I have always regarded the platform as reliable in the past, the lack of urgency, communication, and customer care in handling this matter has left me deeply disappointed and has significantly impacted the trust I once had in the broker.