Refusing with my withdrawal for weeks

I would like to express my disappointment with this broker, on 15 July 2023 I tried to deposit on vault,because of a glitch caused by their payment gateway I deposited more than what I wanted to put in, I tried to express that to them and they said I should withdraw the funds…Upon withdrawing they kept mentioning that the finance team is working on processing it and mind you it’s been two weeks, they asked for sensitive banking information I’m assuming they were just delaying and they even asked that I send pictures of my card imagine…Even up until this day other people’s withdrawals are going through but mine are not….Please refrain from using this broker ,it lies about their instant withdrawals and everything else,This ghost Finance team of theirs is a lie