Poor Services from Vault markets

I have had a very bad experience with Vault markets as their team is always not attending to queries and they will send you automated emails without resolving the issue as for the past 2 month I have had 2 queries with them the first was query was in july month end where I needed to withdraw and I sent all the relevant documents but it took them 3 working days to verify the new bank account and were busy sending the same email thats automated and also their online team does the samething with automated text being sent and their whatsapp number only blue ticks with no response whilst they are a 24/7 company with no human being able to take ownership and communicate with the client or me directly to get more clarity and again this morning I deposited funds to the account partner which is RocketX (Pty) Ltd which my funds are stuck in there to say this is still under review and its been esclated from 2am (SAT) till now 9 hours later with no one assisting only getting automated email and the chat team to say its escalated to the relevant department. I would advise anyone who is taking trading seriously or as a business who is up in the early hours of the morning to get down with business not to use the broker am sure I would need to go back and use International brokers which you are able to get clarity and quick response of the matter of any deposits and withdrawal attend quickly as they understand the frustration we get from just being Ignored and wanting you to review them after resolving the issue in 2-3days . Iggy ***