Pathetic service

I have made several deposits on the 4/12/25 but out of all the deposit made there was 2 R10000 that wasnt credited to my wallet. I immediately notified them .This happened before aswell because money went off from my bank account anyway I then advised them they said I need to send bank statement. SO I then waited for my new statement run to be loaded on my fnb account I sent them this with the transactions history. I tell them if you che k on the statement you will see it took a few days to clear and obviously it wont correspond cause any payment you make via Samsung pay or paystack dont clear immediately but the money comes immediately from the account t long story short today is the 18/12/25 everytime I mail its its been escalated however their finance department made contact with me and told ne what to send which i did now everytime I must hear its been escalated the proof is on the documents so what is the issue now its very unprofessional and more reason for me to move brokers .pathetic service and the whatsap line is down aswell as the online chat like they had before. I have no reference number so everytime you mail you get a different agent you have to explain the same thing over and over worst service I wouldn't recommend after service unfortunately especially regarding deposits this happened before aswell and issue was resolved quicker but this time nearly 2weeks still not resolved pathetic!!!!