TM
Tebatso M
1 reviews | Active since Jul 2021
04 May 2023, 16:50
Extremely dissatisfied
MT4 - ***
I have made a deposit to my vault market account @ 03:30am Thursday 04/05/2023 , I made an enquiry and they asked me to send proof of payment and bank statement of which I did @ 03:33 via email on ***e , until now I have not received feedback , the only answer I have got from the is that we are waiting for finance department the whole day.
I quote from their website "Deposits are allocated almost instantaneously through our portal and mobile app so you can deposit and trade immediately."
So why does mine take the whole day and even now it is 16:45 and it still has not been allocated?
Extremely dissatisfied
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Replies (1)
Vault markets's replyOfficial
08 May 2023, 08:39 Good Morning Tebatso,
Thank you for notifying us with regard to your deposit.
Please note that we are aware of your query and have notified our financial manager and our team is currently investigating to resolve the issue as soon as possible.
We will revert back to you as soon as concrete feedback is received.
We do apologize for the inconvenience caused.
Kind regards,
Thank you for notifying us with regard to your deposit.
Please note that we are aware of your query and have notified our financial manager and our team is currently investigating to resolve the issue as soon as possible.
We will revert back to you as soon as concrete feedback is received.
We do apologize for the inconvenience caused.
Kind regards,
Vault markets's reply08 May 2023, 08:39
Official
Good Morning Tebatso,
Thank you for notifying us with regard to your deposit.
Please note that we are aware of your query and have notified our financial manager and our team is currently investigating to resolve the issue as soon as possible.
We will revert back to you as soon as concrete feedback is received.
We do apologize for the inconvenience caused.
Kind regards,
Thank you for notifying us with regard to your deposit.
Please note that we are aware of your query and have notified our financial manager and our team is currently investigating to resolve the issue as soon as possible.
We will revert back to you as soon as concrete feedback is received.
We do apologize for the inconvenience caused.
Kind regards,