Disappointing internal FINANCIAL system

On the 5th of May 2023, which was an NFP trading day. I made a deposit after several attempts through a payment Gateway called PAYGURU on the Vault Markets platform. The deposit did fail once or twice. But when it was successful going off of my banking account to the brokers banking account - NO funds were reflecting on my trading account.

Which then says, I’m unable to engage in the markets as funds are not there as key to engage in the markets. I have other brokers which I use, which have no issues in this regard.

I have been told in my attempts to chase up on what’s happening, by a few agents that the ‘FINANCE DEPARTMENT IS WORKING ON IT’ I wonder what working on it means, when the payment Gateways accept payment yet their system will NOT allocate funds accordingly.

It has been 24HRS since my deposit and NO FUNDS are reflecting in my trading account held at VAULT MARKETS. NFP is long done. Meaning any craziness, which they aren’t able to weather can no longer be an excuse.

This has left a bitter experience of a broker I was giving a try to. Had they suspended the payment gateways due to the influx and inability to deal with deposits coming in, it would have made better sense to make peace with that than a successful deposit and a not FAST enough allocation of funds even after BANK STATEMENTS AND PROOF OF PAYMENTS have been given to agents and escalated to this ghost town of a finance department.

Terribly disappointed is where I find myself. They should kindly not swim with the big sharks even they aren’t able to deal with deep waters and different weather conditions. Come out and stay out.