DEPOSIT UNNALLOCATED

I have made a deposit to Vault Markets on Monday 11 April at 07:25 and at the time they were experiencing problems with their deposits which they didnt bother to notify their customers and advised me to send proof of payment numerous times which i have submitted.

They closed ticket which i questioned with a screenshot on why is the ticket resolved while my balance is still R0.00 which they reopened seconds later, i have no ticket number allocated for this issue.

I did this and was asked to please be patient as they will manually allocate the funds. Since then I have been in contact on numerous occasions and all they can tell me, via email, is to please be patient they will get the issue sorted out.

I have asked them what the SLA is for such issues and all they can say is please be patient and thank you for your patience. I asked to speak to someone above but i am always told that they are on a call and they promised to call me back since.