TM
Tapiwa M
1 reviews | Active since Oct 2023
03 Oct 2023, 17:25
BAD BAD SERVICE
Such bad service from Vault Markets, I get told the same story that the finance department will get back to me regarding refunding my money,I sent every documents they required in order for them to refund me. this is poor poor service ,all i want is just my money back ,you guys can deactivate my account and i will look for other brokers.
Helpful (0)
Replies (3)0
Replies (3)
Vault markets's replyOfficial
04 Oct 2023, 09:53Good day, Tapiwa. We sincerely apologize for the delay in having your query resolved. Please note that the steps we asked you to follow were not meant to be a hassle for you, but they were necessary to make sure your funds were allocated properly. If you are in of any further assistance, feel free to send us an email at ***e and we will be glad to assist.
Vault markets's reply04 Oct 2023, 09:53
Official
Good day, Tapiwa. We sincerely apologize for the delay in having your query resolved. Please note that the steps we asked you to follow were not meant to be a hassle for you, but they were necessary to make sure your funds were allocated properly. If you are in of any further assistance, feel free to send us an email at ***e and we will be glad to assist.
TM
Tapiwa M's updateReviewer Update
04 Oct 2023, 11:15I have sent through all the documents that were required, till now nothing has been done,I send emails and get told told that the finance department is busy working on it ,does it really take that long just to refund my money,its been days now ,come on guys this is really bad service
TM
Tapiwa M's update04 Oct 2023, 11:15
Reviewer Update
I have sent through all the documents that were required, till now nothing has been done,I send emails and get told told that the finance department is busy working on it ,does it really take that long just to refund my money,its been days now ,come on guys this is really bad service
Vault markets's replyOfficial
05 Oct 2023, 10:36Good day Tapiwa, Can you kindly advise if your query has been resolved?
Vault markets's reply05 Oct 2023, 10:36
Official
Good day Tapiwa, Can you kindly advise if your query has been resolved?