Awaiting order

This is an online mail order company in America apparently and from whom I ordered foamed soap dispensers. My order was placed on the 28th of October and I was told I would receive it within a maximum of 30 days.

Every time I contact them I get a standard e-mail reply namely;

It is at customs and has been there since the 4th of November.

This is a **** or a company that is not prepared to deliver and anyone wanting to purchase goods from them will be ****med. YOU WILL NOT RECEIVE YOUR GOODS