Vartrust worst estate agent ever

The absolute WORST estate agent too deal with. All roses and sunshine until a problems appears. Even more specific the agent Jenny Bezuidenhout. My PREPAID meter was blocked by the municipality on a Saturday morning. Spending the whole day trying to find out what the issue is, we managed to find out that the payments made wasn't allocated to the account but the municipality did block the meter. Phoned the landlord (Jenny), we were advised that nothing could be done until monday. Now tell me, I'm sitting with 6 positive covid cases in my house with no electricity. My 5yo son that has asthma that cannot neubilize because there is no power. Come monday, the owner of the house said that she has made a payment to the municipality just to unblock the meter. I have sent the proof of payment to the municipality's account department at 13h40. I have phoned them numerous times, their agents are not answering the phone. Yet the USSD prompt voice is advising that the office hours are until 17h00 from mon - fri. Myself and my husband gets voice notes from Jenny threatening us that action will be taken if we contact the owner again. This is our last warning. I decided to phone Jenny's manager Renee. Even more useless. Advising me the best result would be for myself to settle the remaining account with the municipality and they will just deduct it from my rent. Is this how your company treats people? Having me to pay for the owners rates and taxes just to get a service which I am entitled to? This is pathetic. People should stay very far away from this company. All of their staff are *********** to do their jobs.