1 reviews | Active since Jul 2018
Overcharged, hard to get hold of and harassed through debt collector
A Rental Agency in Potchefstroom. They are only focused on making money from the less fortunate using a debt collector to overcharge us. They are quick to make you sign their contract without making you aware of their main terms and conditions. I signed a lease agreement with them and after staying for a month I had to go back home because I lost my job. I explained to them my shortcomings in an email and the lady told me that email will serve as 20days written notice, later (after a month) they sent me a statement saying I owe them R14k as early cancellation charge which was not communicated by the time I sent them an email that I will be moving out of their flat. They then told me that i either pay that amount for 5months rent or I get someone to take over my lease. I quickly found a person to continue with my lease, I communicated with them on how we can go about but they did not respond to my emails while their debt collector continued to send me statements with legal fees included. I later found another person to take over my lease and I sent a complaint to the Northwest Tribunal to intervene on the matter. We went to court and the Rental Agency Representative came with a reduced statement of R4508.00 and the court’s ruling was that I will pay them R500 every month directly to their account not to their debt collector. I have been honouring my payments while sending them proof of payments. They don’t confirm receipt of payments nor send me the updated statement. When I finally got hold of 1 of them they send their debt collector to communicate with me by sending me the statement which is more than our agreed outstanding cancellation fee because she included her legal costs. They did not even include all my payments on the statement. My question was “if I already went to court and I have been paying the amount I was ordered to pay which stipulated that no legal fees will be included unless if I default on my payments why are you including legal fees?” Anyone trying to rent out any of their properties please please please be aware that their main focus is on making extra money from you not to help you out. When you need them they will be hard to get hold of, as long as you signed their lease agreement that’s all they want, so be aware where you put your signature and why. And I’m still to verify that debt collector if she’s indeed registered to practice law and whom I’m convinced is in-house. They don’t even give you a chance to fail paying the debt before they can include legal costs. Please be aware that there is a “law firm” they are trying to grow on the side. They don’t care about you as a tenant they just want your money.
I request the agency to remove my name from the blacklisted PROPERTIES AGENTS site(TPN) where they check if other agents blacklisted us, i think its TPN. Show that you care.
I request the agency to remove my name from the blacklisted PROPERTIES AGENTS site(TPN) where they check if other agents blacklisted us, i think its TPN. Show that you care.
