Very poor service

Since my daughter enrolled we have had numerous problems especially with admin. My daughter has now decided to go online for second semester and unsurprisingly Varsity college has messed that up. I emailed in May to ask about the transferring to online process and was not assisted and just told it will happen after exams. Well now its time to start semester 2 and my daughters profile has not been transferred and I'm told it should have been done by the 15 July!!! Its impossible to get assistance on the phone or email. This needs to be sorted out immediately as this is not the service that I expect with the fees Varsity college charges! Parents need to be aware before enrolling of how poor Varsity colleges service is