Please resolve my bursary problem.

At the beginning of the year I sat in a queue for 3 hours to fill out registration on campus, which I was then told a few days later meant nothing & I should apply online. Someone at varsity college had done my application for me online & not sure what they did about the bursary blocks that I had ticked in my physical registration. During the on-campus registration, there was conflict due to varsity college finance & the registration assistant not knowing about the new bursary policies. I had to go back and forth with them to eventually be able to get both my bursaries awarded to me, capped at R6,000, but was happy with it. Fast forward to this week, I requested a financial statement because it’s not updated on any portal or SharePoint system, and to my surprise my bursaries aren’t there. Upon logging a ticket, bursary applications are closed but they can get authorisation from the campus. I also need to somehow get my academic transcript from 2022 as well as email our ID’s (for the 3rd year in the row). Varsity college has both of those either from previous years or from the ones we submit to finalise our registration, however I should still send it to them?