TD
Tannia D
1 reviews | Active since Feb 2021
02 Feb 2021, 13:50
.....
DESPICABLE SERVICE!!!!!!!!
I have never seen such incompetence from a private institution , what are we paying varsity college for if they cannot do a simple thing as return a call to a parent, who is by way paying you to educate her child, makes me wonder what kind of education I am paying for as your actions ooze incompetence and disrespect....you keep sending me smses as reminder of your admissions deadline but cannot contact me after I left countless messages ...yes I have even lost count of how many times I have been calling in & am told everytime that someone will call me but guess what...nada....
Helpful (0)
Replies (7)0
Replies (7)
Emeris Durban North's replyOfficial
02 Feb 2021, 14:03Good day Tannia
We sincerely apologise for the inconvenience, we are currently experiencing high call volumes as this is our busiest time of year.
Kindly advise which campus this is concerning, and we will urgently escalate this matter to the relevant department.
Kind regards
The IIE's Varsity College.
We sincerely apologise for the inconvenience, we are currently experiencing high call volumes as this is our busiest time of year.
Kindly advise which campus this is concerning, and we will urgently escalate this matter to the relevant department.
Kind regards
The IIE's Varsity College.
Emeris Durban North's reply02 Feb 2021, 14:03
Official
Good day Tannia
We sincerely apologise for the inconvenience, we are currently experiencing high call volumes as this is our busiest time of year.
Kindly advise which campus this is concerning, and we will urgently escalate this matter to the relevant department.
Kind regards
The IIE's Varsity College.
We sincerely apologise for the inconvenience, we are currently experiencing high call volumes as this is our busiest time of year.
Kindly advise which campus this is concerning, and we will urgently escalate this matter to the relevant department.
Kind regards
The IIE's Varsity College.
TD
Tannia D's updateReviewer Update
02 Feb 2021, 14:05Durban North
TD
Tannia D's update02 Feb 2021, 14:05
Reviewer Update
Durban North
Emeris Durban North's replyOfficial
02 Feb 2021, 14:07Thank you.
We will escalate this matter
We will escalate this matter
Emeris Durban North's reply02 Feb 2021, 14:07
Official
Thank you.
We will escalate this matter
We will escalate this matter
Emeris Durban North's replyOfficial
10 Feb 2021, 10:30Good day Tannia.
We can confirm that a campus representative contacted you and that this matter was resolved. Once again we apologise for the inconvenience”
Regards
The IIE's Varsity College
We can confirm that a campus representative contacted you and that this matter was resolved. Once again we apologise for the inconvenience”
Regards
The IIE's Varsity College
Emeris Durban North's reply10 Feb 2021, 10:30
Official
Good day Tannia.
We can confirm that a campus representative contacted you and that this matter was resolved. Once again we apologise for the inconvenience”
Regards
The IIE's Varsity College
We can confirm that a campus representative contacted you and that this matter was resolved. Once again we apologise for the inconvenience”
Regards
The IIE's Varsity College
TD
Tannia D's updateReviewer Update
10 Feb 2021, 11:56if anything a can of worms has been opened...I travelled +/-200kms to your campus as advised by your consultant & was met with more frustration & regret....the first guy who assisted me, disappeared and a nice friendly lady had to take over as I was not shy in showing my frustration.
1. my child received all his marks but for some reason the college database has no record of two of his subject.
2. I am told that I am going to be charged an extra R5000 per subject if not resolved on top of the thousands that I will be paying for the current year.
I am told that MY CHILD WAS SUPPOSED TO FOLLOW UP WITH THE CAMPUS ACCORDING TO THEM TO MAKE SURE THAT THEY DO WHAT THEY ARE PAID FOR WHICH IS TO ENSURE MY CHILD'S MARKS ARE RECORDED ON THEIR DATABASE, ( this I thought was a joke), what does my child know about the campus' administration system.
no accountability from what I see,
very very unhappy
1. my child received all his marks but for some reason the college database has no record of two of his subject.
2. I am told that I am going to be charged an extra R5000 per subject if not resolved on top of the thousands that I will be paying for the current year.
I am told that MY CHILD WAS SUPPOSED TO FOLLOW UP WITH THE CAMPUS ACCORDING TO THEM TO MAKE SURE THAT THEY DO WHAT THEY ARE PAID FOR WHICH IS TO ENSURE MY CHILD'S MARKS ARE RECORDED ON THEIR DATABASE, ( this I thought was a joke), what does my child know about the campus' administration system.
no accountability from what I see,
very very unhappy
TD
Tannia D's update10 Feb 2021, 11:56
Reviewer Update
if anything a can of worms has been opened...I travelled +/-200kms to your campus as advised by your consultant & was met with more frustration & regret....the first guy who assisted me, disappeared and a nice friendly lady had to take over as I was not shy in showing my frustration.
1. my child received all his marks but for some reason the college database has no record of two of his subject.
2. I am told that I am going to be charged an extra R5000 per subject if not resolved on top of the thousands that I will be paying for the current year.
I am told that MY CHILD WAS SUPPOSED TO FOLLOW UP WITH THE CAMPUS ACCORDING TO THEM TO MAKE SURE THAT THEY DO WHAT THEY ARE PAID FOR WHICH IS TO ENSURE MY CHILD'S MARKS ARE RECORDED ON THEIR DATABASE, ( this I thought was a joke), what does my child know about the campus' administration system.
no accountability from what I see,
very very unhappy
1. my child received all his marks but for some reason the college database has no record of two of his subject.
2. I am told that I am going to be charged an extra R5000 per subject if not resolved on top of the thousands that I will be paying for the current year.
I am told that MY CHILD WAS SUPPOSED TO FOLLOW UP WITH THE CAMPUS ACCORDING TO THEM TO MAKE SURE THAT THEY DO WHAT THEY ARE PAID FOR WHICH IS TO ENSURE MY CHILD'S MARKS ARE RECORDED ON THEIR DATABASE, ( this I thought was a joke), what does my child know about the campus' administration system.
no accountability from what I see,
very very unhappy
Emeris Durban North's replyOfficial
12 Feb 2021, 08:51Good day TanniaWe can confirm that our Campus Head has been in contact with you and has thoroughly investigated your query. He has responded to you and resolved this matter.
Regards
The IIE's Varsity College
Regards
The IIE's Varsity College
Emeris Durban North's reply12 Feb 2021, 08:51
Official
Good day TanniaWe can confirm that our Campus Head has been in contact with you and has thoroughly investigated your query. He has responded to you and resolved this matter.
Regards
The IIE's Varsity College
Regards
The IIE's Varsity College
TD
Tannia D's updateReviewer Update
17 Feb 2021, 11:07for now, yes...thanks... hopefully this will not happen again in the future.
TD
Tannia D's update17 Feb 2021, 11:07
Reviewer Update
for now, yes...thanks... hopefully this will not happen again in the future.