Varsity College Westville poor service and response time to queries, results query unanswered from 8 January despite numerous attempts of contact with the campus

I am extremely disappointed in the service I have received from Varsity College Westville recently. I had logged a results query on 8 January that I have yet to receive feedback on despite numerous emails to staff and phone calls where I was always assured someone would look into the matter and get back to me. It is now the 20th and I have received no update or feedback.

I have had constant issues with my Research (RESE8419) module marks on my student portal since the second semester and had been in constant contact with results about it. But my latest results query is urgent as I need my academic transcript to be in order so that I can proceed further with my internship application process since transcripts are required by most companies in the initial stages. This is now adversely affecting me and my ability to seek employment following the completion of my honours year.

I am severely disappointed with Varisty College Westville on this matter. Since I had conveyed the seriousness of query in my communication as on my student portal. My summative and ICE marks are not reflecting anymore as there is just a dash (-) where the mark obtained should be whereas both these marks were reflecting accurately in December. Which is why my current final mark is extremely inaccurate as it does not account for the 2 missing assessment marks which is weighted at 30% for the summative and 10% for ICE so you can imagine how unfair and inaccurate my final mark is currently as. And it is quite disappointing cause these assessments were completed and my marks had been received where I had done well but it is not showing on my transcript.

It's become frustrating as I have queried with results to investigate and correct this from the 8th and I logged a second ticket on VCAssist on the 19th since the first went unanswered and no one is actively handling my query.