Varsity College Registration nightmare

My son had a great experience last year through Varsity College when he did his matric exception through them but this year to try and register for his BComm Entrepreneurship degree is a disaster. He has been in twice to try and get it right and still no luck. For a private College charging so much you would think that the student advisors actually knew something about registrations. He has been told he can use some of his credits from last year for this year as well but when he enquires about it no one can help him. Please get people who actually know what is going on.