Worst and poor customer service

I am so dissapointed with varsity college waterfall Campus, I dont think they care about their students or rather their graduates. well its not fair for me to go through this as it is my first time graduating. whereby information it is not visible for anyone. I think the is a system where they select certain people to get the information. If not why didnt I get the communication of photoshooting, whereby I even asked on the 31 of may to get an updated. BOOM A week LATER the is an email stating that the booking has been closed. CLOSED HOW? where did they sent the communication to because i didnt receive any communication if it was sent to all the graduates. why did they exclude me? or maybe they dont want me to capture my significant achievement/moment.

same day when i received an email of bookings been closed which was on the 18th. immediately inquired but no positive feedback received. After I logged two tickets on 21st and 22nd. I got the respose that "Unfortuntly the bookings for the photoshoot was due on the 17th of June. You can however contact House of Graduates to rent the graduation attire and do your own photoshoot." WHAT A WOW. No apology or any sort. so basically in short its my fault, i should even go and do my own photoshoot.

I Believe I should enjoy and be happy that I have achieved in my life but instead I am heart broken.

I hope they will treat other graduate better in the next term.