varsity college is causing me depression

I write this review with complete frustration and my eyes full with tears. The treatment that I have got from varsity college waterfall this couple of months have been nothing more than utter inadequacy and of an unsatisfactory Level.

My school account; portal and vc connect including school WiFi were blocked from my use because of my school fees being in an arrears upon that I did not receive my first semester transcript. Mid August 2019 my account payer paid the fees in arrears and varsity college gave us the run around just to unblock and send my transcript. Upon getting my transcript it came to my attention that I had 2 supplementary exams that I had to write but couldn’t access such information because of the blocked accounts. I requested a meeting to resolve this matter with my AOC and AOA, at the meeting they said I should apply on the student hub for concession and then send them my case/reference number.

The student hub application has never went through, it kept on saying I should try again later or contact the student hub. When I contact them I kept being put on hold and if I get an agent they say I should try again.

On the 4th of September with this issue still not resolved I emailed my AOC raising my frustrations and how all this is causing a mental drainage to me and putting a huge stall on my academics that I work so hard to maintain let alone finance. She responded to the email saying she has queried and will get back to me before the 6th of September 2019. But still no response till I enquire with her to please look into the matter.

To my surprise today she responds with an email from the hub saying it’s too late and they never put students on hold or tell them to try again. Even after I sent her an email with proof of the hub application status. I am utterly heartbroken, frustrated and heartbroken with varsity college waterfalls constant incompetence. I can’t even study further for my current modules this semester because of this huge hault on my academics and this is really draining me emotionally and mentally.

Varsity college waterfall please advise