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Phenyo M

1 reviews | Active since Sept 2022

21 Sept 2023, 13:36

MOST UNORGANISED CAMPUS, MENTALLY DRAINING EXPERIENCE, HIGHLY DONT RECOMMEND

I app**** to write a exam at a later sitting, I then logged multiple tickets to enquire on which sitting is applicable to me and received no response for multiple tickets, later on I was told I had to write a supplementary exam and since the date for the sup had passed i would be given a 0% mark. I logged multiple tickets and finally gotten an approval to write at the next normal sitting which was for the following year in September . I studied, took time off work and traveled to go write this year Feb 2023 , after the exam was over I was then told that it was never approved and that they will not be marking the paper. I asked for an email where I can escalate and was given an email to re-apply for them to mark the paper which basically states that you have to apply within 5 days of the missed assessment or it will not be considered, yet again they are wasting my time and shifting the problem to me.

I would never advise anymore to register their child at Varsity College, it is mentally overwhelming and they show no care to their students or even take accountability for their mistakes.

The whole year last year, there have been cases whereby varsity college neglects it duties but end up rectifying by inconveniencing the me and never themselves.

This is not my first complaint, there’s still issues that I have complained about that haven’t been resolved since the beginning of 2nd semester.

We are also told to paid or there will be penalties even though, modules are not reflecting, modules that have be paid for and completed in the previous years, still form part of recent fee statement.

I honestly hate this school, I regret registering!!!!!

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Replies (5)
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Phenyo M's update16 Feb 2023, 09:03
Reviewer Update
Waterfall
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Phenyo M's update16 Feb 2023, 09:05
Reviewer Update
Waterfall
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Phenyo M's update17 Feb 2023, 08:58
Reviewer Update
I have sent multiple emails, my mom has also sent emails, we have received no feedback as of yet, the only feedback we have received is included in the review. Which both my mom and myself don’t understand how we must be negatively impacted because of the school’s incompetence, even in the emails we have received there’s no form of empathy or accountability.
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Phenyo M's update17 Feb 2023, 09:06
Reviewer Update
I’m summary, the feedback we received was that even though varsity college failed to clearly communicate the rewrite date and failed to respond to tickets logged for clarification it is still the students fault.

Furthermore even though it was communicated by the school that a rewrite for the next sitting was approved and was advised to avail myself and that the marks would be updated, I did that and immediately after was told that they will not mark the exam paper as it was not approved even though a representative of varsity advised that it was.
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Phenyo M's update17 Feb 2023, 21:08
Reviewer Update
May they kindly respond to mine and my mom’s emails because at the moment the only responses we get are on hello Peter so I doubt trying to book an appointment will be any successful.

Furthermore, I will not inconvenience my mom to travel to a different province while it could be resolved online.