Poor services/ Communications- Incorrect Billing

My son only registered for 2nd semester contact earlier this year but needed to transfer his profile to online due to us relocating to KZN.Billing was incorrect they kept on sending me a bill in arrears and he has not even started studying. They did not even transfer profile due to acc being so called in arrears.I am trying to resolve from beginning of June 2024 but to date this cannot be resolved just get the run around.I have phoning almost everyday.Now I am in KZN and my son profile is still being held in Sandton.The lady in acc gets to give the go ahead for transfer but is not given access to what he studied or if he studied 1st semester to verify if account is really in arrears. Unfortunately the *********** staff not taking calling or responding to email promptly did not help.I need urgent attention as I don't want to be paying for a studies that my son is not receiving