Poor service to students

I have been a student there part time for two years and their customer service sucks. They only care when you are a new student after you pay you will sort yourself out.Getting results is a hussle. I have been waiting for my results since December until now, I logged in so many tickets without response so today I went to campus with the hope of being helped but they told me my results doesn't reflect on my transcript and they called Denise from faculty of education and she said it's a national problem there's nothing she can do imagine. How long does it take to upload marks & verify them.I losed my time and my petrol and I don't owe them a cent. I need the transcript to apply for my honours and look for a job but Varsity College doesn't care. My experience as PGCE student there was a nightmare, I will never reccomend it to anybody.