1 reviews | Active since Jan 2019
Varsity college refuses student entry for class or portal but delays his results and refuses him access to Portal for less than 20% fees due during a Global Pandemic
Varsity college refuses student entry for class or portal but delays his results and refuses him access to Portal for less than 20% fees due during a Global Pandemic
I need to bring to your attention that on the 12 August 2020, Jaqueline Mbappe sent an email blocking my son on the portals and refusing him entry onto the premises and to attend classes. This was when there was less than R10 000 left to be paid for the year, less than a third of his fees. This transpired during a global pandemic and regardless of the fact that we submitted emails to explain. The entire world was in a cry for help and she chose to suspend my son for less than a third of his fees.
I need to question VC. My son gets suspended for a ridiculously low amount but they fail to provide a decent investigation for his assessment. They failed to produce his results for more than 2 months. Is VC actually interested in my son as a student or the funds.?
The student prove the university incorrect when their portal was not functioning adequately during the exams. The student made encouraging efforts to prove to the institution that he was correct and they were incorrect. The university team was adamant that the student was guilty of a late submission and reagraless of several emails with proof they claimed that they were correct. However, the university attempted to Discipline him and falsely accused him/ practically implying that he was being dishonest and wished to have him for a hearing. Finally, they could not argue and were forced to accept that they were incorrect as further evidence was provided. The manager from the student hub even agreed that there was fault on behalf of the institution but they refused to accept. They eventually realised that there was enough evidence to ensure and inform them that their system had a great flaw as well as that they were incorrect. They even sent the student an email to object during the holiday festival and the timeline included the holidays during the 16th, 25th and 26th December, 31 and 1 st January. The student still proved them incorrect in early January and waited for more than 3 months thereafter for his results.
The student recently tried to cancel himself from the year due to the University refusing to assist him with his outstanding result. The university refused on more than 2 occasions to register him due to his outstanding results. The student attempted on 3 occasions and ran from office to office but had no success. What is extremely astounding is that when the student cancelled he was told that he cannot cancel as he is registered. When he objected, he was given information that his objection and reasoning held no water without an investigation being done. Record breaking time- the decision by the university was taken in less than 4 working days that the student was liable for the funds but his result was still outstanding. The student had no proof of being registered on the system and he explained that he was not given any email or information but that was refused to be believed. The students fees were not adjusted on the system neither was his result produced but he was suddenly registered and liable for the penalty of cancelling but there was still no result. This is the experience a student had to endure. Varsity college is once again adamant that the student is guilty when there system was proven to be at fault and their investigation was proven incorrect.
The information provided is not correct. The registration was not finalised neither was it cleared up.
There was serious chaos from there.
The student was bounced around, dates for the commencement of the 2021 was not finalised either.
The campus head asked for me to send a mail as she does not have time to answer every question/ request. She stopped dealing with me.
The campus head met with the student. He was shocked that the year commenced and the head insisted that he was sent information via drop box. Please note that varsity college does insist that they correct until you prove them wrong. We are living proof of this matter. Several emails had been submitted but the institution refused to acknowledge that their system was incorrect/ at fault.
The student did inform her that he wished to immigrate as he was still under the impression he was not registered. Also note that the student at this point and time had a result outstanding for a module. This particular module was apparently holding up his registration. It’s shocking that the registration could be finalised in January when the student had to redo a module exam and had to await a Result. This clearly means he could not be registered in January.
The 2020 issue was only completed in April 2021 as VC only handed the student his result in April 2021.
The Deputy also tried to convince the student that he should do half a year as well as stated that our case holds no water without an investigation.
Please note that this is the same head that I had sent several emails to and there was insistence from her that the student was guilty and a thorough investigation was completed from her, however she was proven incorrect.
They mailed me on the 24th in response to my mails.
Which student would study at an institution that takes 4 months to provide him his result but take a ridiculously quick time to find him guilty via an investigation and request for him to attend a hearing. Regardless of the continuous proof that was being submitted.?
Which student has to run around on 3 occasions for his results and registration between January and March?
How is he miraculously registered when he was being refused because of his outstanding result.?
The student chose to leave for another country as the impact has severely affected him since November 2020.
Which student wants to run around on every occasion for his result and registration?
The university claims that he was registered but the finance department was not even ready with the correct amounts.
The verdict for him to pay 50% for a cancellation was made in record breaking time and his result was still due.
This is shocking.
The information provided is not correct. The registration was not finalised neither was it cleared up.
There was serious chaos from there.
The student was bounced around, dates for the commencement of the 2021 was not finalised either.
The campus head asked for me to send a mail as she does not have time to answer every question/ request. She stopped dealing with me.
The campus head met with the student. He was shocked that the year commenced and the head insisted that he was sent information via drop box. Please note that varsity college does insist that they correct until you prove them wrong. We are living proof of this matter. Several emails had been submitted but the institution refused to acknowledge that their system was incorrect/ at fault.
The student did inform her that he wished to immigrate as he was still under the impression he was not registered. Also note that the student at this point and time had a result outstanding for a module. This particular module was apparently holding up his registration. It’s shocking that the registration could be finalised in January when the student had to redo a module exam and had to await a Result. This clearly means he could not be registered in January.
The 2020 issue was only completed in April 2021 as VC only handed the student his result in April 2021.
The Deputy also tried to convince the student that he should do half a year as well as stated that our case holds no water without an investigation.
Please note that this is the same head that I had sent several emails to and there was insistence from her that the student was guilty and a thorough investigation was completed from her, however she was proven incorrect.
They mailed me on the 24th in response to my mails.
Which student would study at an institution that takes 4 months to provide him his result but take a ridiculously quick time to find him guilty via an investigation and request for him to attend a hearing. Regardless of the continuous proof that was being submitted.?
Which student has to run around on 3 occasions for his results and registration between January and March?
How is he miraculously registered when he was being refused because of his outstanding result.?
The student chose to leave for another country as the impact has severely affected him since November 2020.
Which student wants to run around on every occasion for his result and registration?
The university claims that he was registered but the finance department was not even ready with the correct amounts.
The verdict for him to pay 50% for a cancellation was made in record breaking time and his result was still due.
This is shocking.