Unacceptable Delay and Poor Communication Regarding Refund Process

I am extremely disappointed with the way Varsity College Pretoria Campus has handled my refund request for a remark fee I paid in 2024.

After receiving my second semester marks, I app**** for a remark for the Independent Research Project module and paid the required R550 fee. A few weeks later, I decided to cancel the remark before the process had even started. I followed all the necessary steps. I filled out the cancellation form and submitted my proof of payment as instructed.

Since then, I have been going in circles with the finance department for months. Initially, I was told that because my tuition account was covered by a sponsor, I needed a letter from my sponsor confirming that the refund could be issued to me personally. I had no problem with that, I obtained the letter and sent it through promptly.

Instead of finalizing the refund, I was met with even more bureaucracy. I was told that the financial department now needed confirmation that the person who wrote the sponsor letter “knows me” and even suggested that I get a parent to verify this. This is completely unreasonable, especially when I already submitted proof that the payment came from my personal bank account and not from my sponsor.

The lack of communication, constant shifting of requirements, and failure to resolve this simple issue is unacceptable. It has now been months, and I am still waiting for a refund that I am rightfully owed. I expected more professionalism and efficiency from an institution like Varsity College.

I sincerely hope this matter is escalated and resolved immediately and that other students don’t have to endure such a frustrating and drawn-out process.